Information We Collect
At Drive Core Auto Parts, we collect personal information solely to process and fulfil orders placed through our website. This information may include your name, contact number, shipping address, and payment details such as credit card information. You are not required to provide personal information unless you choose to purchase a product or service from us.
Data Retention
We retain customer information, excluding credit card details, in our database for up to 45 days after your order is processed. This allows us to respond to any inquiries related to your purchase. After 45 days, all personal data is permanently deleted from our systems.
Information Sharing
External Processing
We may share your personal information with trusted affiliates, service providers, or contractors who assist in order processing, shipping, and customer service. These parties are required to adhere to strict confidentiality and data protection standards consistent with this Privacy Policy.
Legal Requirements
We may disclose your information if we believe, in good faith, that such action is necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests;
- Enforce our Terms of Service or investigate potential violations;
- Detect, prevent, or address fraud, security threats, or technical issues.
Return Policy
Satisfaction Guaranteed
If you receive a product or service that is defective or does not meet the specifications outlined at the time of purchase, please contact our customer service within 10 days of the original shipment date. We will arrange for return shipping and offer either a replacement or a refund, depending on product availability.
Return Conditions
- Returns made after 10 daysof shipment will not be accepted.
- Returned items must be in their original condition, with all original packaging, tags, and accessories.
- Exchanges are subject to availability.
- Return shipping for incorrect or defective items will be covered by us.
- If express or overnight shipping is requested for an exchange, the customer will be responsible for the shipping costs.
Refunds
- Refunds will be issued to the original form of payment.
- Please allow 1–2 billing cyclesfor credit card refunds to reflect on your statement.
- Refunds include the cost of the product and applicable taxes. If the return is due to a shipping error or damaged/defective goods, the shipping cost will also be refunded.
Cancellation Policy
Orders can be cancelled within 24 hours of purchase. To request a cancellation, please contact our customer service team.
Note: A cancellation fee may apply to cover handling and shipping charges if the order has already been processed or shipped.
Shipping Policy
Order Processing & Delivery Time
At Drive Core Auto Parts, we are committed to delivering your products efficiently and securely. Once your payment is successfully processed, your order will be shipped within 10 to 14 business days from the date of purchase. Please note that business days do not include weekends or public holidays.
Shipping Charges
Standard shipping rates apply to all orders. In addition:
- Residential Delivery: Additional charges may apply for deliveries made to residential addresses. You will be notified of any applicable charges during checkout or by our customer service team.
- Core Returns (Engine/Transmission): Additional fees may be incurred for the pickup of core items such as engines or transmissions. These charges will be communicated in advance and must be settled before pickup is scheduled.
Shipping Partners
We work with reputable national and regional carriers to ensure timely and safe delivery of all orders. Tracking information will be provided once your order has been dispatched.
Shipping Address Requirements
Please ensure that the shipping address provided at checkout is accurate and complete. Drive Core Auto Parts is not responsible for delivery delays or lost packages resulting from incorrect or incomplete address details.
Delays & Exceptions
While we strive to meet our delivery timelines, unforeseen delays due to weather, carrier issues, or supply chain disruptions may occasionally occur. In such cases, we will make every effort to keep you informed and ensure that your order arrives as quickly as possible.